Hi, how can I help you?
FAQ
Cancellation policy
You can cancel your order as long as the package hasn't shipped. Once it has shipped, please request a return instead.
How do I cancel my order?
Email [email protected] or use the contact form, and include your order number. We can cancel until the package ships. After that, please request a return.
My item arrived damaged
Report it with a photo within 14 days of delivery. We'll send a free replacement, or a refund if the item is out of stock.
My order is marked delivered but I didn't receive it
Check around your home and ask your neighbors and your building management. Make sure the address in your confirmation email is correct.
The package may also arrive a little later. If it still doesn't turn up, please write to us.
Is shipping free?
Yes. Shipping is always free, with no minimum order.
How long does delivery take?
Orders ship within 1 to 2 business days. Delivery then takes:
United States and Canada: 6 to 10 business days. United Kingdom: 6 to 10 business days. Europe: 6 to 12 business days. Australia and New Zealand: 6 to 12 business days.
How do I track my order?
You'll receive a tracking number by email when your order ships. Enter it on the tracking page.
Refunds
You have 14 days after delivery. Return shipping is at your expense, unless we made a mistake or the product is defective.
We refund your original payment method once we receive the return.
I received the wrong item
Write to us with a photo of the item you received and the name of the missing item. The time limits and the solution are the same as for a damaged item, and we pay for return shipping.